We take every piece of feedback seriously. Our formal three-stage resolution structure ensures complete fairness and prompt technical audits.
Receipt of your complaint will be acknowledged formally within 24 working hours. A dedicated Senior Resolution Officer will be assigned with your unique case reference.
Our lead electrical engineer or installation director reviews photographic evidence, testing logs, and conducts an on-site survey if required under our 6-month workmanship guarantee.
You will receive a written investigation report outlining remedial steps. If work falls below our high benchmarks, priority remedial dispatch will be scheduled at zero cost to you.
Please provide your booking reference and exact details for our technical directors.